Elevating the Medicaid Enrollment Experience (EMEE) is a CBPP project to promote policies and practices to help eligible individuals enroll and stay enrolled in Medicaid. Many people who are eligible for Medicaid either don’t enroll or lose Medicaid coverage due to unnecessarily complicated application, enrollment, or renewal processes. Through advocacy at the state and national levels, EMEE promotes improvements at the intersection of Medicaid enrollees and policy, operations, and technology. This project is part of a larger CBPP effort to increase access for eligible people to health and human services programs, such as Medicaid, SNAP and WIC, by making the process of applying for and retaining benefits easier, more streamlined, and coordinated across programs.
On this website, you will find fact sheets, reports, and recorded webinars related to administrative advocacy, Medicaid policy, and operational aspects of health and human service programs. These materials are designed to support advocates and Medicaid administrators striving to elevate the Medicaid enrollment experience.
Sign up here for EMEE updates to learn about new products and webinars.
Administrative Advocacy
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CBPPAsking the Right Data Questions: Uncovering Administrative Barriers to Medicaid
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CBPPWebinar: Medicaid Administrative Advocacy 101
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CLASP/ASAPUsing Administrative Advocacy to Improve Access to Public Benefits
Unwinding the Medicaid Continuous Coverage Requirement
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CBPPCareful Planning Now Can Reduce Health Coverage Losses When Medicaid COVID-19 Continuous Coverage Ends
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CBPPUnwinding the Medicaid Continuous Coverage Requirement
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CBPPIncreased Medicaid Enrollment Underscores Need for Permanent Policies That Keep People Covered
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CBPPUnwinding the Medicaid Continuous Coverage Provision: What States Can Do Now to Keep Eligible People Covered
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CBPPNew House Build Back Better Legislation Would Make Long-Lasting Medicaid Improvements | Center on Budget and Policy Priorities
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Georgetown CCFWebinar Series: Unwinding the COVID-19 Medicaid Continuous Eligibility Provision
Applications and Renewals
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CBPPUsing Asset Verification Systems to Streamline Medicaid Determinations
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CBPPStreamlining Medicaid Renewals Through the Ex Parte Process
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CBPPUsing SNAP Data for Medicaid Renewals Can Keep Eligible Beneficiaries Enrolled
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CBPPReasonable Compatibility Policy Presents an Opportunity to Streamline Medicaid Determinations
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CMSAchieving Real Time Eligibility Determinations
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UrbanMedicaid Real-Time Eligibility Determinations and Automated Renewals
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CBPP/ASAPMedicaid Renewals
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CBPPOpportunities for States to Coordinate Medicaid and SNAP Renewals
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CMSState Plan Option SMDL
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Georgetown CCFLessons from States on Ex Parte Renewals
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CBPPLessons Churned: Measuring the Impact of Churn in Health and Human Services Programs on Participants and State and Local Agencies
Cross-Program Coordination
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CBPP/ASAPFilling Income Eligibility Gaps to Maximize Health Coverage
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CBPPCoordinating Human Services Programs with Health Reform Implementation
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CBPP/SISOpportunities to Streamline Enrollment Across Public Benefit Programs
COVID-19
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CBPPUnwinding the Medicaid Continuous Coverage Provision: What States Can Do Now to Keep Eligible People Covered
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CBPPStates Can Act Now to Keep Medicaid Enrollees Covered When the Public Health Emergency Ends
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CBPPState Medicaid Changes Can Improve Access to Coverage and Care During and After COVID-19 Crisis
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CBPPStreamlining Medicaid Enrollment During COVID-19 Public Health Emergency
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CBPPMedicaid Coverage Protections in Families First Act: What They Require and How to Implement Them
State Information
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CBPPEvaluating Your State Medicaid Program
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KFF50-State Survey
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CMSMedicaid/CHIP Eligibility Verification Plans
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CMSMedicaid State Plan Amendments
Technology
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CBPP/IBILeveraging Text Messaging to Improve Communications in Safety Net Programs
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CBPP/IBIImproving Users’ Experience with Online SNAP and Medicaid Systems
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CBPP/IBIRemoving Barriers to Access from Remote Identity Proofing
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CBPP/SISImproving Customer Service in Health and Human Services Through Technology
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Code for AmericaBringing Social Safety Net Benefits Online
Human-Centered Design
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Code for AmericaBlueprint for a Human-Centered Safety Net
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U.S. Digital ServicesDigital Services Playbook
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CivillaApplication Style Guide
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CivillaAnnotated Demo Site for Integrated Benefits Application
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CivillaProject Re:New
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CivillaStreamlining Access to Public Benefits in Michigan
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CivillaMissouri Benefits Enrollment Transformation
Behavioral Economics
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MDRCNudging Change in Human Services
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Ideas42Behavioral Science 101
User Research
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CBPP/Georgetown CCF/National Health Law Program/Center for Popular DemocracyMonitoring Medicaid Using Lived Experience - Interim Report
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Code for AmericaQualitative Research Practice Guide
We gratefully acknowledge the support of the Robert Wood Johnson Foundation for the EMEE project. The views expressed here do not necessarily reflect the views of the Foundation.