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Lessons Churned: Measuring the Impact of Churn in Health and Human Services Programs on Participants and State and Local Agencies

Public benefit programs for low-income individuals and families typically require households to apply, establish eligibility, and then, at subsequent regular intervals, to re-establish eligibility. While periodically reviewing eligibility is important for ensuring that benefits are properly targeted to individuals and families that remain eligible for assistance, the redetermination process can result in eligible households temporarily losing eligibility, experiencing a short period without benefits, and then reapplying — a phenomenon sometimes called “churn.”

This paper presents preliminary lessons learned about churn derived from the states participating in the Work Support Strategies project (WSS) and other states, and highlights recent research.

Related:

 

Online Services for Key Low-Income Benefit Programs
What States Provide Online with Respect to SNAP, TANF, Child Care Assistance, Medicaid, CHIP, and General Assistance

Virtually all states have made basic program information on the five main state-administered low-income benefit programs — SNAP (Supplemental Nutrition Assistance Program, formerly known as Food Stamps), Medicaid, CHIP (Children’s Health Insurance Program), TANF (Temporary Assistance for Needy Families), and child care assistance — available to the public via the Internet. Many states, however, go much further, providing information such as application forms and data on the number of participants. This paper provides links to state information available online for these benefit programs. Read more

 

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